Job Responsibilities

• Act as the primary point of contact for a portfolio of clients, ensuring smooth onboarding, implementation, and ongoing adoption of Adobe Document Cloud solutions.
• Coordinate client engagements, including discovery sessions, solution demonstrations, and progress check-ins.
• Manage timelines, deliverables, and client expectations across multiple accounts to drive adoption and maximize value.
• Work cross-functionally with technical consultants and Adobe teams to support solution design, configuration, and troubleshooting.
• Guide clients through best practices, use cases, and process improvements to help them achieve their business goals.
• Track and report on engagement progress, risks, and success metrics to internal stakeholders and clients.
• Provide proactive recommendations for additional use cases, product integrations, and expanded adoption opportunities.

Job Skills & Qualifications

Required Qualifications

• Experience being a point of contact for client onboarding, implementations and escalations.
• Extensive working with cross-functional technical consultants to support client needs, manage risk while following best practices.
• Excellent problem-solving skills and the ability to understand and document client use cases.
• Minimum of three years of project coordinator experience in the IT field, including managing timelines, deliverables and client expectations.

Preferred Qualifications

• College diploma in project management, applied management, business administration, related field, or equivalent work experience
• SCRUM Certification (PSM or CSM)

Location

• Canada (all time zones)

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Please send your resume and cover letter to hr@aftia.com

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